After an order is placed, it goes to production. Then it ships and is delivered.

Since our products are made to order, production times are 2-8 business days depending on the item you ordered.

In this stage, there is not any information available for tracking the order. Once your order ships, we will send the tracking number of your order via email.

While most packages will arrive on time, there may be circumstances that are out of our control (natural disasters, holidays, weather, etc.) as well as delays that the shipping carriers may experience. For this reason, we do not guarantee an exact delivery date.

Some of our products ship from different warehouses so if you order multiple items, some of your packages may ship and be delivered separately on different days.

For the Tote and carry-all pouch, after production time:

Within the USA, orders usually take 2-5 business days to arrive once shipped.

Within Canada, orders usually take 2-13 business days to arrive. For example, a package sent via Canada Post Expedited may take 5 days to get to Vancouver, BC, and another package sent by the same service will take 13 days to get to Iqaluit, Nunavut.

For the dresses and cardigan, after production time:

Allow 9-12 business days for shipping & delivery depending on your location.

We will email you the tracking number of your order once it ships.

Please note, tracking information is not available while the product is in the production stage.

Some of our products ship from different warehouses so if you order multiple items, some of your packages may ship and be delivered separately on different days.

First, please check the status of your shipped package online by using the tracking number sent to your email address.

If you have not received your order within the specified timeframe detailed in the "WHEN WILL I RECEIVE MY ORDER?" section from the date it shipped, message us through our CONTACT US page.