Please inspect your products thoroughly the day they are delivered.

Refunds, Returns and Exchanges (for the same products you ordered) are accepted if:

1) The items have a mechanical issue or manufacturer's error. The wrong item, wrong color, wrong size was sent to you.

2) The items must be unused and in their original condition with the original tags attached (if applicable).

3) You must contact us within 14 days of receiving your package to report the problem. A photo of the defective/damaged item must be attached.

4) The defective product must be returned, and we will cover the shipping cost. Contact us to get a shipping label. We must receive the product within 30 days of your delivery date.

A refund or exchange will be issued based on your preference.

We do not offer refunds, returns & exchanges if you change your mind, ordered the wrong item, wrong size, wrong color because all of our products are made to order. However, we are happy to offer you a discount if you wish to order a new item. Please make sure you review your cart thoroughly before placing an order. We want you to have a hassle-free experience in our store.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

A refund will be processed, and a credit will automatically be applied in the original method of payment with 5 business days.

An exchange item will ship within 5 business days.

Orders cannot be cancelled nor modified as they go to production after they are submitted.

Contact us via email at support@toteandflair.com or via the CONTACT US page. We will be happy to assist you. :)